Welcome to our store! About Size & Color If you want to custom made this dress, please refer to the following information: Once you won the item,please remember to send us detailed measurements info as below or choose standard size as per size chart (in inch/cm) Note: The Hollow to Floor measurement of our standard dresses already include 2 inch (ca.5 cm) extra to fit high heels. 0.The date you need this dress___. 1.Full Bust: __cm. 2.Waist: __cm. 3.Hips: __cm. 4.Shoulder to Shoulder: __cm. 5.shoulder to the floor (with shoes):__cm. 6.shoulder to the floor (without shoes):__cm. 7.Address:____. 8.colour:___. 9.the back of the dress:lace-up or Zipper___. 10.Phone number___ Feel free to choose the color that you like from color chart (maybe different from the picture due to screen. NOTICE 1 ) .This project do not accept neutral feedback or negative feedback.If you receive items have any are not satisfied, the first time please contact with us. We will give you a satisfactory answer. Please don’t blind left us neutral feedback or negative feedback. 2 ) .If you completion payment 20 workdays not receive item.Please contact us. We will return your all money , and free again ship item for you . 3 ).We only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to. PAYMENT 1.We only accept PayPal (it’s fast and easy to sign up for an account at paypal.com if you do not have one). 2.We ship to PayPal confirmed address only. When you paid from paypal, please check your address at paypal, The incomplete address will cause the mail lost and it is your responsibility on correct them. No refund, Claims will be accept from this case. 3. An Unpaid Item Report will be filed with eBay if we do not receive any payment or explanation within 7 days after item ended. SHIPPING Usually packages will be shipped out by china post EMS( It is a very safe and quick way for international delivery,Shipping time need only 7-14 days) as soon as we finish the order also,we will notify the tracking number timely so that you can track it online at any time. or If you want to get your items urgently,please contact us in time before you make order,we will arrange to mail items to you by expedited delivery,The service need cost extra fees. Express service postage period EMS Contact us！ 7-14 days RPX (only UK) Contact us！ 5-7 days UPS/DHL/TNT Contact us！ 3- 5 days Countries that EMS couldn’t be delivered We need use UPS/DHL/TNT. (example:Netherlands, Poland, Africa, Jamaica, Chile, Puerto Rico, Iceland, Lithuanian, Netherlands, South Africa, Romania ,Latvia, Slovakia.) RETURN POLICY When you are unhappy with our item or service,Please contact us to give us a chance to help you solve your problem!If you want to return the Item:The item must be in new condition, you can try it on, but don’t make it dirty or altered.Before delivery the item , we must check the size and confirm item perfect . when you receive the item , if you find any question , please contact us within you receive the item 48 hours . We appreciate your patience & understanding , Please contact us before you leave neutral or negative feedback . we very glad to solve all problem with you .if the dress not fit you , you can sent the item back with 60 days , we can refund all your dress cost (Exclude postage cost) , or exchange item from us! our best to solve it for you, please believe Communication is the best way,Not a simple negative /neutral feedback. FEEDBACK 1.we hope you can love our dresses and satisfied with our total service,Your recognition is our motivation in developing our company and improving our service for each customer.we sincerely invite you to leave us four 5- Detailed Selling Rating (DSR) which may help a lot for our business development. 2.P.S-please do not leave us 1,2,3 or 4-star detailed seller ratings,because they are equal to Negative feedback,Like what we said before,if you are not satisfied with our items/service,please contact us in time,we will do our best to make you satisfied. CONTACT US 1. We strive to deliver 5-star customer service. If you have any questions, please contact us. PS: Please choose “other” when you did not receive the item or the item doest not match the description. We are very glad if you can do that. We will strive to review, timely improvements, and will be very happy to help you. 2. Your satisfaction is always be our pursuit. If you have any comments or questions in our products, you also can contact us,Please do contact us before you leave any neutral or negative rating. 3. We will reply your email within 1 business day. (except weekend and holiday). 4.because of different time worldwide, So thanks for your wait patiently, we will reply you once we check your message.